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Frequently asked questions
Here you’ll find answers to some of the most common questions about shopping with us. Whether you’re curious about shipping, returns, or product details, our FAQ section has everything you need to make your shopping experience seamless and enjoyable. If you can’t find what you’re looking for, don’t hesitate to get in touch with our friendly customer support team!
Delivery Days & Times
Weekly Delivery Schedule:
Tuesday & Saturday from 10:00 AM to 9:00 PM
Delivery Charges
First 5 Miles:
Free Delivery on orders £35 or above
Otherwise: £6 delivery charge
Up to 10 Miles:
Free Delivery on orders £70 or above
Otherwise: £15 delivery charge
Can I order by telephone?
Yes, you can order by telephone! Our team will be happy to assist you with your purchase. We accept orders and provide assistance during business hours. Feel free to reach out!
Can I order catalog products online?
Absolutely! All our catalog products are available for online purchase. You can browse our online store, select your desired items, and have them delivered right to your door. If you need any help navigating our catalog, feel free to contact our support team!
How do I track my order?
Once your order is processed and shipped, you will receive an email with tracking details. You can track your package in real-time via the courier’s website. If you have any issues with tracking, our customer support team is here to assist you.
What is your return policy?
We have a simple and hassle-free return policy. If you’re not satisfied with your purchase, you can return it within [X days] for a full refund or exchange. Please ensure the product is in its original condition and packaging. For more details, visit our Returns & Exchanges page.
What payment methods do you accept?
We accept various payment methods, including credit and debit cards, PayPal, and other secure online payment options. We also offer the option to pay through loyalty points for members of our rewards program.
How can I contact customer support?
You can reach our customer support team by contact page on the website. We are always here to help you with any questions or concerns!